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Grafana Cloud: IRM Access Issues for a Small Group of Users
Grafana Cloud reported a major IRM incident starting 2026-09-22 14:57 UTC, causing access issues and undelivered pages for a small group of users; most users were unaffected. A fix was rolled out progressively, and the incident was marked resolved at 2026-09-23 11:07 UTC after 20 h 10 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Incident Management and Response (IRM)
Timeline of updates
- investigating
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
- identified
The issue has been identified, and we are working on a fix.
- monitoring
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
- monitoring
The fix has been deployed to the majority of deployments. We continue to monitor progress.
- resolved
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
Rewindex changes for this incident
- Major incident: IRM Access Issues for a Small Group of Users 2026-09-22 14:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grafana Cloud profile · Recent Grafana Cloud incidents · Markdown · JSON