# Grafana Cloud: Major incident: IRM Access Issues for a Small Group of Users

**Summary:** Grafana Cloud reported a major IRM incident starting 2026-09-22 14:57 UTC, causing access issues and undelivered pages for a small group of users; most users were unaffected. A fix was rolled out progressively, and the incident was marked resolved at 2026-09-23 11:07 UTC after 20 h 10 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-22 14:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cqfnrz8bdkvz](https://stspg.io/cqfnrz8bdkvz)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before (none: first archived) → after incident\_version:278/vc8dbf0jf1ds@6cd00cc4ece7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ IRM Access Issues for a Small Group of Users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-22 14:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-23 11:07 UTC
```

**6. Added: Affected components**

```diff
+ Incident Management and Response (IRM)
```

**7. Added: Update** (investigating) · 2026-09-22 14:57 UTC

```diff
+ We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
```

**8. Added: Update** (identified) · 2026-09-22 15:55 UTC

```diff
+ The issue has been identified, and we are working on a fix.
```

**9. Added: Update** (monitoring) · 2026-09-22 17:19 UTC

```diff
+ A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
```

**10. Added: Update** (monitoring) · 2026-09-22 18:57 UTC

```diff
+ The fix has been deployed to the majority of deployments. We continue to monitor progress.
```

**11. Added: Update** (resolved) · 2026-09-23 11:07 UTC

```diff
+ Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-22 14:57 UTC | Major incident: IRM Access Issues for a Small Group of Users (this change) | outage |

All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i86cab2aa6f7ff1 · Markdown: https://rewindex.com/change/i86cab2aa6f7ff1.md · JSON: https://rewindex.com/api/v1/changes/i86cab2aa6f7ff1 · Generated 2026-10-18T02:28:04.269Z