Changes / Monday.com / Investigating connectivity issues across accounts and devices
Monday.com: Critical incident: Investigating connectivity issues across accounts and devices
Summary
Monday.com reported a critical connectivity outage affecting Communication, Platform, US - Communication and US - Platform, starting 2025-11-25 09:29 UTC and resolved at 2025-11-25 10:14 UTC (45 min). Regular service returned while updates remained impaired; fixes were implemented for both issues. Customers were advised to refresh their browsers to access the platform.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Investigating connectivity issues across accounts and devices
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After: critical
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After: resolved
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After: 2025-11-25 09:29 UTC
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After: 2025-11-25 10:14 UTC
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After: Communication, Platform, US - Communication, US - Platform
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After: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.
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After: A fix has been implemented and we are monitoring results to restore full system stability
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After: The platform is now back to regular service, but updates are still not working as expected. Our team is working to resolve this as quickly as possible
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After: A fix has been implemented for the issue with the updates as well. We are monitoring results to restore full stability
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After: The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Investigating connectivity issues across accounts and devices (this change) Monday.com reported a critical connectivity outage affecting Communication, Platform, US - Communication and US - Platform, starting 2025-11-25 09:29 UTC and resolved at 2025-11-25 10:14 UTC (45 min). Regular service returned while updates remained impaired; fixes were implemented for both issues. Customers were advised to refresh their browsers to access the platform. | Major incident |
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