# Monday.com: Critical incident: Investigating connectivity issues across accounts and devices

**Summary:** Monday.com reported a critical connectivity outage affecting Communication, Platform, US - Communication and US - Platform, starting 2025-11-25 09:29 UTC and resolved at 2025-11-25 10:14 UTC (45 min). Regular service returned while updates remained impaired; fixes were implemented for both issues. Customers were advised to refresh their browsers to access the platform. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-25 09:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fqjtbdzqrtyv](https://stspg.io/fqjtbdzqrtyv)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/zfdchnkn46zr@aa093a08cc3b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating connectivity issues across accounts and devices
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-25 09:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-25 10:14 UTC
```

**6. Added: Affected components**

```diff
+ Communication, Platform, US - Communication, US - Platform
```

**7. Added: Update** (investigating) · 2025-11-25 09:29 UTC

```diff
+ We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.
```

**8. Added: Update** (monitoring) · 2025-11-25 09:38 UTC

```diff
+ A fix has been implemented and we are monitoring results to restore full system stability
```

**9. Added: Update** (monitoring) · 2025-11-25 09:44 UTC

```diff
+ The platform is now back to regular service, but updates are still not working as expected. Our team is working to resolve this as quickly as possible
```

**10. Added: Update** (monitoring) · 2025-11-25 10:03 UTC

```diff
+ A fix has been implemented for the issue with the updates as well. We are monitoring results to restore full stability
```

**11. Added: Update** (resolved) · 2025-11-25 10:14 UTC

```diff
+ The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-25 09:29 UTC | Critical incident: Investigating connectivity issues across accounts and devices (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i84177524d3fbf4 · Markdown: https://rewindex.com/change/i84177524d3fbf4.md · JSON: https://rewindex.com/api/v1/changes/i84177524d3fbf4 · Generated 2026-10-18T02:29:11.993Z