Changes / Canva / Some users may have issues downloading video designs
Canva: Major incident: Some users may have issues downloading video designs
Summary
Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users may have issues downloading video designs
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-12 08:38 UTC
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After: 2026-07-12 17:29 UTC
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After: Designs - Downloading designs, Downloading designs
Before: not present
After: Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users may have issues downloading video designs (this change) Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated. | Major incident |