Canva: Some users may have issues downloading video designs

Impact: majorStatus: resolvedStarted 2026-07-12 08:38 UTCResolved 2026-07-12 17:29 UTC (8.8 h)2 updatesSource: stspg.io

Summary

Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Designs - Downloading designsDownloading designs

Timeline of updates

identified2026-07-12 08:38 UTC
Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.
resolved2026-07-12 17:29 UTC
This incident is now resolved. Thank you for your patience and understanding.

Rewindex changes for this incident

Major incident: Some users may have issues downloading video designs 2026-07-12 08:38 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON