# Canva: Some users may have issues downloading video designs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-12 08:38 UTC · Resolved: 2026-07-12 17:29 UTC · Duration: 8.8 h
- Updates: 2 · Affected components: Designs - Downloading designs, Downloading designs
- [Vendor status page: https://stspg.io/h2sdp214c0qs](https://stspg.io/h2sdp214c0qs)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-12 08:38 UTC: Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.
- **resolved** 2026-07-12 17:29 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2026-07-12 08:38 UTC: [Major incident: Some users may have issues downloading video designs](https://rewindex.com/change/i818e53b200a5ab.md)


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Canonical: https://rewindex.com/company/canva/incidents/wjgcvg2ykr78 · Markdown: https://rewindex.com/company/canva/incidents/wjgcvg2ykr78.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/wjgcvg2ykr78 · Generated 2026-10-18T12:22:46.702Z