# Canva: Major incident: Some users may have issues downloading video designs

**Summary:** Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-12 08:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h2sdp214c0qs](https://stspg.io/h2sdp214c0qs)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/wjgcvg2ykr78@511e94dcd742
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues downloading video designs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-12 08:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-12 17:29 UTC
```

**6. Added: Affected components**

```diff
+ Designs - Downloading designs, Downloading designs
```

**7. Added: Update** (identified) · 2026-07-12 08:38 UTC

```diff
+ Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.
```

**8. Added: Update** (resolved) · 2026-07-12 17:29 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-12 08:38 UTC | Major incident: Some users may have issues downloading video designs (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i818e53b200a5ab · Markdown: https://rewindex.com/change/i818e53b200a5ab.md · JSON: https://rewindex.com/api/v1/changes/i818e53b200a5ab · Generated 2026-10-18T02:55:14.061Z