Changes / Otter.ai / Email Delivery Outage
Otter.ai: Major incident: Email Delivery Outage
Summary
Otter.ai reported a major outage affecting notification, invite, password reset and payment emails, reminders, and bulk export. It started at 2026-08-28 19:09 UTC and was resolved at 2026-08-28 20:18 UTC, lasting 1 h 8 min; Otter stated that systems were fully restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: status.otter.ai (opens in new tab)
What changed
Before: not present
After: Email Delivery Outage
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-28 19:09 UTC
Before: not present
After: 2026-08-28 20:18 UTC
Before: not present
After: We are currently experiencing an issue with email delivery, including notification emails, invite emails, password reset emails, payment emails and reminders, as well as the bulk export feature.
Our team is aware of the issue and is working to resolve it as soon as possible.
Before: not present
After: Otter systems have been fully restored.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Email Delivery Outage (this change) Otter.ai reported a major outage affecting notification, invite, password reset and payment emails, reminders, and bulk export. It started at 2026-08-28 19:09 UTC and was resolved at 2026-08-28 20:18 UTC, lasting 1 h 8 min; Otter stated that systems were fully restored. | Major incident |