# Otter.ai: Major incident: Email Delivery Outage

**Summary:** Otter.ai reported a major outage affecting notification, invite, password reset and payment emails, reminders, and bulk export. It started at 2026-08-28 19:09 UTC and was resolved at 2026-08-28 20:18 UTC, lasting 1 h 8 min; Otter stated that systems were fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-28 19:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.otter.ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM](https://status.otter.ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)
- Versions: before (none: first archived) → after incident\_version:33/01M14WEA61ETAJXPCG62ZSNEJM@414897e49d91
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Email Delivery Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-28 19:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-28 20:18 UTC
```

**6. Added: Update** (investigating) · 2026-08-28 19:09 UTC

```diff
+ We are currently experiencing an issue with email delivery, including notification emails, invite emails, password reset emails, payment emails and reminders, as well as the bulk export feature.  Our team is aware of the issue and is working to resolve it as soon as possible.
```

**7. Added: Update** (resolved) · 2026-08-28 20:18 UTC

```diff
+ Otter systems have been fully restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-28 19:09 UTC | Major incident: Email Delivery Outage (this change) | outage |

All Otter.ai changes: [timeline](https://rewindex.com/company/otter-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7f83514148aecb · Markdown: https://rewindex.com/change/i7f83514148aecb.md · JSON: https://rewindex.com/api/v1/changes/i7f83514148aecb · Generated 2026-10-18T03:31:49.824Z