Changes / QuickBooks Online / Quickbooks Online - Sales Tax Issue
QuickBooks Online: Major incident: Quickbooks Online - Sales Tax Issue
Summary
QuickBooks Online reported a major Sales Tax Issue affecting listed components in APAC, Canada, EMEA, Australia, the United Kingdom and the United States. It started at 2025-08-11 19:40 UTC and lasted 2 h 41 min, resolving at 2025-08-11 22:21 UTC; a fix was implemented, but no cause or specific customer-facing failure was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Quickbooks Online - Sales Tax Issue
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After: major
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After: resolved
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After: 2025-08-11 19:40 UTC
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After: 2025-08-11 22:21 UTC
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After: APAC, Canada, EMEA, QuickBooks Online - Australia, QuickBooks Online - Canada, QuickBooks Online - United Kingdom, QuickBooks Online - United States, United States
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After: We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
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After: We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
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After: We are continuing to investigate this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Quickbooks Online - Sales Tax Issue (this change) QuickBooks Online reported a major Sales Tax Issue affecting listed components in APAC, Canada, EMEA, Australia, the United Kingdom and the United States. It started at 2025-08-11 19:40 UTC and lasted 2 h 41 min, resolving at 2025-08-11 22:21 UTC; a fix was implemented, but no cause or specific customer-facing failure was stated. | Major incident |
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