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QuickBooks Online: Quickbooks Online - Sales Tax Issue

Impact: majorStatus: resolvedStarted Resolved (2.7 h)5 updatesSource: stspg.io (opens in new tab)
Summary

QuickBooks Online reported a major Sales Tax Issue affecting listed components in APAC, Canada, EMEA, Australia, the United Kingdom and the United States. It started at 2025-08-11 19:40 UTC and lasted 2 h 41 min, resolving at 2025-08-11 22:21 UTC; a fix was implemented, but no cause or specific customer-facing failure was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CanadaQuickBooks Online - CanadaAPACQuickBooks Online - AustraliaQuickBooks Online - United StatesUnited StatesEMEAQuickBooks Online - United Kingdom

Timeline of updates

  1. investigating

    We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.

  2. investigating

    We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.

  3. investigating

    We are continuing to investigate this issue.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON