# QuickBooks Online: Quickbooks Online - Sales Tax Issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-11 19:40 UTC · Resolved: 2025-08-11 22:21 UTC · Duration: 2.7 h
- Updates: 5 · Affected components: Canada, QuickBooks Online - Canada, APAC, QuickBooks Online - Australia, QuickBooks Online - United States, United States, EMEA, QuickBooks Online - United Kingdom
- [Vendor status page: https://stspg.io/m5dz1zr2klp5](https://stspg.io/m5dz1zr2klp5)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Summary

QuickBooks Online reported a major Sales Tax Issue affecting listed components in APAC, Canada, EMEA, Australia, the United Kingdom and the United States. It started at 2025-08-11 19:40 UTC and lasted 2 h 41 min, resolving at 2025-08-11 22:21 UTC; a fix was implemented, but no cause or specific customer-facing failure was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-11 19:27 UTC: We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
- **investigating** 2025-08-11 19:40 UTC: We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
- **investigating** 2025-08-11 19:53 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-08-11 21:16 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-11 22:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-11 19:40 UTC: [Major incident: Quickbooks Online - Sales Tax Issue](https://rewindex.com/change/i7dea5e0717fe8c.md)


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/50tp3b0spf1s · Markdown: https://rewindex.com/company/quickbooks-online/incidents/50tp3b0spf1s.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/50tp3b0spf1s · Generated 2026-10-18T09:58:34.911Z