# QuickBooks Online: Major incident: Quickbooks Online - Sales Tax Issue

**Summary:** QuickBooks Online reported a major Sales Tax Issue affecting listed components in APAC, Canada, EMEA, Australia, the United Kingdom and the United States. It started at 2025-08-11 19:40 UTC and lasted 2 h 41 min, resolving at 2025-08-11 22:21 UTC; a fix was implemented, but no cause or specific customer-facing failure was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-11 19:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m5dz1zr2klp5](https://stspg.io/m5dz1zr2klp5)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/50tp3b0spf1s@c0ebe44c2cbb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Quickbooks Online - Sales Tax Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-11 19:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-11 22:21 UTC
```

**6. Added: Affected components**

```diff
+ APAC, Canada, EMEA, QuickBooks Online - Australia, QuickBooks Online - Canada, QuickBooks Online - United Kingdom, QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2025-08-11 19:27 UTC

```diff
+ We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
```

**8. Added: Update** (investigating) · 2025-08-11 19:40 UTC

```diff
+ We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
```

**9. Added: Update** (investigating) · 2025-08-11 19:53 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2025-08-11 21:16 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-08-11 22:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-11 19:40 UTC | Major incident: Quickbooks Online - Sales Tax Issue (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7dea5e0717fe8c · Markdown: https://rewindex.com/change/i7dea5e0717fe8c.md · JSON: https://rewindex.com/api/v1/changes/i7dea5e0717fe8c · Generated 2026-10-18T02:31:39.925Z