Changes / 1Password / SaaS Manager workflows and integrations are failing

1Password: Critical incident: SaaS Manager workflows and integrations are failing

Summary

1Password reported a critical SaaS Manager outage starting 2026-05-04 17:59 UTC, resolved at 2026-05-04 18:34 UTC (35 min). Workflows and integrations failed, stopping automatic onboarding and off-boarding; their pages also failed to load. A fix was implemented; failed workflows required manual re-runs, while failed integrations would re-run automatically within 24 hours, likely sooner.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: SaaS Manager workflows and integrations are failing
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-04 17:59 UTC
AddedResolved time#5
Before: not present
After: 2026-05-04 18:34 UTC
AddedAffected components#6
Before: not present
After: Canada - Partnership API, Europe - Partnership API, Partnership API, USA/Global - Partnership API
AddedUpdateidentified#7
Before: not present
After: Workflows and integrations have not run as of approximately 12:30pm ET today, this means that automatic onboarding and off-boarding are currently not occurring. In addition, the Workflows and Integrations pages are failing to load. Our Engineering team has identified the issue and are currently working on a fix.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are now monitoring the results. Failed workflows will need to be manually re-run, failed integrations will re-run automatically within 24 hours but likely sooner.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: SaaS Manager workflows and integrations are failing (this change)
1Password reported a critical SaaS Manager outage starting 2026-05-04 17:59 UTC, resolved at 2026-05-04 18:34 UTC (35 min). Workflows and integrations failed, stopping automatic onboarding and off-boarding; their pages also failed to load. A fix was implemented; failed workflows required manual re-runs, while failed integrations would re-run automatically within 24 hours, likely sooner.
Major incident

All 1Password changes → · 1Password profile · Markdown · JSON