# 1Password: Critical incident: SaaS Manager workflows and integrations are failing

**Summary:** 1Password reported a critical SaaS Manager outage starting 2026-05-04 17:59 UTC, resolved at 2026-05-04 18:34 UTC (35 min). Workflows and integrations failed, stopping automatic onboarding and off-boarding; their pages also failed to load. A fix was implemented; failed workflows required manual re-runs, while failed integrations would re-run automatically within 24 hours, likely sooner. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-04 17:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nknq7xrbw3tl](https://stspg.io/nknq7xrbw3tl)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/j50wsgdngks8@71204c0a4d1d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ SaaS Manager workflows and integrations are failing
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-04 17:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-04 18:34 UTC
```

**6. Added: Affected components**

```diff
+ Canada - Partnership API, Europe - Partnership API, Partnership API, USA/Global - Partnership API
```

**7. Added: Update** (identified) · 2026-05-04 17:59 UTC

```diff
+ Workflows and integrations have not run as of approximately 12:30pm ET today, this means that automatic onboarding and off-boarding are currently not occurring. In addition, the Workflows and Integrations pages are failing to load. Our Engineering team has identified the issue and are currently working on a fix.
```

**8. Added: Update** (monitoring) · 2026-05-04 18:27 UTC

```diff
+ A fix has been implemented and we are now monitoring the results. Failed workflows will need to be manually re-run, failed integrations will re-run automatically within 24 hours but likely sooner.
```

**9. Added: Update** (resolved) · 2026-05-04 18:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-04 17:59 UTC | Critical incident: SaaS Manager workflows and integrations are failing (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7d95d7f7b478b7 · Markdown: https://rewindex.com/change/i7d95d7f7b478b7.md · JSON: https://rewindex.com/api/v1/changes/i7d95d7f7b478b7 · Generated 2026-10-18T02:29:24.775Z