Changes / Canva / Download issues for designs with uploaded images
Canva: Major incident: Download issues for designs with uploaded images
Summary
Canva reported a major incident affecting downloads of designs containing uploaded photos or image files for some users, starting 2026-01-28 22:18 UTC and resolved 2026-01-29 00:21 UTC, lasting 2 h 2 min. Canva suggested removing and re-adding affected images, re-applying photo edits, and retrying the download as a workaround.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Download issues for designs with uploaded images
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-28 22:18 UTC
Before: not present
After: 2026-01-29 00:21 UTC
Before: not present
After: Downloading designs
Before: not present
After: Some users may experience download issues with designs that include uploaded photos or image files.
Before: not present
After: Thank you for your patience and understanding.
As a workaround, you can try the following steps:
- Remove the affected image from your design
- Re-add the image to the design
- Re-apply any photo edits
- Try downloading again
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Download issues for designs with uploaded images (this change) Canva reported a major incident affecting downloads of designs containing uploaded photos or image files for some users, starting 2026-01-28 22:18 UTC and resolved 2026-01-29 00:21 UTC, lasting 2 h 2 min. Canva suggested removing and re-adding affected images, re-applying photo edits, and retrying the download as a workaround. | Major incident |