# Canva: Major incident: Download issues for designs with uploaded images

**Summary:** Canva reported a major incident affecting downloads of designs containing uploaded photos or image files for some users, starting 2026-01-28 22:18 UTC and resolved 2026-01-29 00:21 UTC, lasting 2 h 2 min. Canva suggested removing and re-adding affected images, re-applying photo edits, and retrying the download as a workaround. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-28 22:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ckn0z740zwy5](https://stspg.io/ckn0z740zwy5)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/w1vc3xdymhb1@92860ef132da
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Download issues for designs with uploaded images
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-28 22:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-29 00:21 UTC
```

**6. Added: Affected components**

```diff
+ Downloading designs
```

**7. Added: Update** (identified) · 2026-01-28 22:18 UTC

```diff
+ Some users may experience download issues with designs that include uploaded photos or image files.
```

**8. Added: Update** (resolved) · 2026-01-29 00:21 UTC

```diff
+ Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-28 22:18 UTC | Major incident: Download issues for designs with uploaded images (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7c9ec3dc51a6eb · Markdown: https://rewindex.com/change/i7c9ec3dc51a6eb.md · JSON: https://rewindex.com/api/v1/changes/i7c9ec3dc51a6eb · Generated 2026-10-18T02:55:08.576Z