Canva: Download issues for designs with uploaded images
Canva reported a major incident affecting downloads of designs containing uploaded photos or image files for some users, starting 2026-01-28 22:18 UTC and resolved 2026-01-29 00:21 UTC, lasting 2 h 2 min. Canva suggested removing and re-adding affected images, re-applying photo edits, and retrying the download as a workaround.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Downloading designs
Timeline of updates
- identified
Some users may experience download issues with designs that include uploaded photos or image files.
- resolved
Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again
Rewindex changes for this incident
- Major incident: Download issues for designs with uploaded images 2026-01-28 22:18 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON