# Canva: Download issues for designs with uploaded images

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-28 22:18 UTC · Resolved: 2026-01-29 00:21 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: Downloading designs
- [Vendor status page: https://stspg.io/ckn0z740zwy5](https://stspg.io/ckn0z740zwy5)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major incident affecting downloads of designs containing uploaded photos or image files for some users, starting 2026-01-28 22:18 UTC and resolved 2026-01-29 00:21 UTC, lasting 2 h 2 min. Canva suggested removing and re-adding affected images, re-applying photo edits, and retrying the download as a workaround. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-01-28 22:18 UTC: Some users may experience download issues with designs that include uploaded photos or image files.
- **resolved** 2026-01-29 00:21 UTC: Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again

## Rewindex changes for this incident

- 2026-01-28 22:18 UTC: [Major incident: Download issues for designs with uploaded images](https://rewindex.com/change/i7c9ec3dc51a6eb.md)


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Canonical: https://rewindex.com/company/canva/incidents/w1vc3xdymhb1 · Markdown: https://rewindex.com/company/canva/incidents/w1vc3xdymhb1.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/w1vc3xdymhb1 · Generated 2026-10-18T11:29:15.459Z