Changes / Gong / Engage - To-dos Service Disruption
Gong: Major incident: Engage - To-dos Service Disruption
Summary
Gong reported a major Engage disruption affecting access to or use of the To-dos page, starting 2026-10-05 11:18 UTC and resolved at 2026-10-05 13:28 UTC; the reported duration was 2 h 9 min. Gong implemented a fix and monitored system performance across all cells before resolving the incident.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Engage - To-dos Service Disruption
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-05 11:18 UTC
Before: not present
After: 2026-10-05 13:28 UTC
Before: not present
After: We are currently investigating an issue affecting Engage.
Users may experience issues accessing or using the To-dos page.
We will provide another update as soon as we have more information.
Before: not present
After: We have identified the issue affecting Engage.
Users may experience issues accessing or using the To-dos page.
We are currently applying a fix to resolve the issue.
We will provide another update as soon as more information becomes available.
Before: not present
After: We have implemented a fix and are currently monitoring system performance across all cells.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Engage - To-dos Service Disruption (this change) Gong reported a major Engage disruption affecting access to or use of the To-dos page, starting 2026-10-05 11:18 UTC and resolved at 2026-10-05 13:28 UTC; the reported duration was 2 h 9 min. Gong implemented a fix and monitored system performance across all cells before resolving the incident. | Major incident |