# Gong: Major incident: Engage - To-dos Service Disruption

**Summary:** Gong reported a major Engage disruption affecting access to or use of the To-dos page, starting 2026-10-05 11:18 UTC and resolved at 2026-10-05 13:28 UTC; the reported duration was 2 h 9 min. Gong implemented a fix and monitored system performance across all cells before resolving the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-05 11:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.gong.io/incidents/01M45WK6MVPR7A7EBGK1J2F0CA](https://status.gong.io/incidents/01M45WK6MVPR7A7EBGK1J2F0CA)
- [Company: Gong](https://rewindex.com/company/gong.md)
- Versions: before (none: first archived) → after incident\_version:244/01M45WK6MVPR7A7EBGK1J2F0CA@cfa105254bbf
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Engage - To-dos Service Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-05 11:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-05 13:28 UTC
```

**6. Added: Update** (investigating) · 2026-10-05 11:18 UTC

```diff
+ We are currently investigating an issue affecting Engage. Users may experience issues accessing or using the To-dos page. We will provide another update as soon as we have more information.
```

**7. Added: Update** (identified) · 2026-10-05 11:29 UTC

```diff
+ We have identified the issue affecting Engage. Users may experience issues accessing or using the To-dos page. We are currently applying a fix to resolve the issue. We will provide another update as soon as more information becomes available.
```

**8. Added: Update** (monitoring) · 2026-10-05 13:04 UTC

```diff
+ We have implemented a fix and are currently monitoring system performance across all cells.
```

**9. Added: Update** (resolved) · 2026-10-05 13:28 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-05 11:18 UTC | Major incident: Engage - To-dos Service Disruption (this change) | outage |

All Gong changes: [timeline](https://rewindex.com/company/gong/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i79a1f49efe6282 · Markdown: https://rewindex.com/change/i79a1f49efe6282.md · JSON: https://rewindex.com/api/v1/changes/i79a1f49efe6282 · Generated 2026-10-18T01:30:13.243Z