Changes / MongoDB Atlas / Elevated errors on VoyageAI APIs

MongoDB Atlas: Major incident: Elevated errors on VoyageAI APIs

Summary

VoyageAI APIs experienced elevated 5xx errors affecting VoyageAI Embedding and Reranking Models, with major impact, from 2026-08-03 18:47 UTC to 2026-08-03 21:18 UTC (2 h 31 min). A fix was applied at 19:02 UTC, and normal operation was confirmed at resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Elevated errors on VoyageAI APIs
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-03 18:47 UTC
AddedResolved time#5
Before: not present
After: 2026-08-03 21:18 UTC
AddedAffected components#6
Before: not present
After: VoyageAI Embedding and Reranking Models
AddedUpdateinvestigating#7
Before: not present
After: VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been applied and we are monitoring the system.
AddedUpdateresolved#9
Before: not present
After: The system has returned to normal operation.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Elevated errors on VoyageAI APIs (this change)
VoyageAI APIs experienced elevated 5xx errors affecting VoyageAI Embedding and Reranking Models, with major impact, from 2026-08-03 18:47 UTC to 2026-08-03 21:18 UTC (2 h 31 min). A fix was applied at 19:02 UTC, and normal operation was confirmed at resolution.
Major incident

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