# MongoDB Atlas: Major incident: Elevated errors on VoyageAI APIs

**Summary:** VoyageAI APIs experienced elevated 5xx errors affecting VoyageAI Embedding and Reranking Models, with major impact, from 2026-08-03 18:47 UTC to 2026-08-03 21:18 UTC (2 h 31 min). A fix was applied at 19:02 UTC, and normal operation was confirmed at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-03 18:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1d1g8p97f2g6](https://stspg.io/1d1g8p97f2g6)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)
- Versions: before (none: first archived) → after incident\_version:152/2zp8gbb9dtf7@b97370fdd5c3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated errors on VoyageAI APIs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-03 18:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-03 21:18 UTC
```

**6. Added: Affected components**

```diff
+ VoyageAI Embedding and Reranking Models
```

**7. Added: Update** (investigating) · 2026-08-03 18:47 UTC

```diff
+ VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.
```

**8. Added: Update** (monitoring) · 2026-08-03 19:02 UTC

```diff
+ A fix has been applied and we are monitoring the system.
```

**9. Added: Update** (resolved) · 2026-08-03 21:18 UTC

```diff
+ The system has returned to normal operation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-03 18:47 UTC | Major incident: Elevated errors on VoyageAI APIs (this change) | outage |

All MongoDB Atlas changes: [timeline](https://rewindex.com/company/mongodb-atlas/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i79133fe92775a1 · Markdown: https://rewindex.com/change/i79133fe92775a1.md · JSON: https://rewindex.com/api/v1/changes/i79133fe92775a1 · Generated 2026-10-18T00:48:53.330Z