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MongoDB Atlas: Elevated errors on VoyageAI APIs

Impact: majorStatus: resolvedStarted Resolved (2.5 h)3 updatesSource: stspg.io (opens in new tab)
Summary

VoyageAI APIs experienced elevated 5xx errors affecting VoyageAI Embedding and Reranking Models, with major impact, from 2026-08-03 18:47 UTC to 2026-08-03 21:18 UTC (2 h 31 min). A fix was applied at 19:02 UTC, and normal operation was confirmed at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: VoyageAI Embedding and Reranking Models

Timeline of updates

  1. investigating

    VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.

  2. monitoring

    A fix has been applied and we are monitoring the system.

  3. resolved

    The system has returned to normal operation.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MongoDB Atlas profile · Recent MongoDB Atlas incidents · Markdown · JSON