# MongoDB Atlas: Elevated errors on VoyageAI APIs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-03 18:47 UTC · Resolved: 2026-08-03 21:18 UTC · Duration: 2.5 h
- Updates: 3 · Affected components: VoyageAI Embedding and Reranking Models
- [Vendor status page: https://stspg.io/1d1g8p97f2g6](https://stspg.io/1d1g8p97f2g6)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Summary

VoyageAI APIs experienced elevated 5xx errors affecting VoyageAI Embedding and Reranking Models, with major impact, from 2026-08-03 18:47 UTC to 2026-08-03 21:18 UTC (2 h 31 min). A fix was applied at 19:02 UTC, and normal operation was confirmed at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-03 18:47 UTC: VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.
- **monitoring** 2026-08-03 19:02 UTC: A fix has been applied and we are monitoring the system.
- **resolved** 2026-08-03 21:18 UTC: The system has returned to normal operation.

## Rewindex changes for this incident

- 2026-08-03 18:47 UTC: [Major incident: Elevated errors on VoyageAI APIs](https://rewindex.com/change/i79133fe92775a1.md)


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/2zp8gbb9dtf7 · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/2zp8gbb9dtf7.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/2zp8gbb9dtf7 · Generated 2026-10-18T12:34:57.025Z