Changes / Grain / Bots failing to join calls
Grain: Critical incident: Bots failing to join calls
Summary
Grain Recorder bots could not join meetings during a critical incident from 2025-07-28 13:21 UTC to 2025-07-28 16:47 UTC, lasting 3 h 26 min. An affected upstream provider deployed mitigations; Grain reported bots joining at normal rates by 07-28 14:11 UTC and later marked the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Bots failing to join calls
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After: critical
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After: resolved
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After: 2025-07-28 13:21 UTC
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After: 2025-07-28 16:47 UTC
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After: Grain Recorder
Before: not present
After: We are currently investigating an issue that is causing bots to be unable to join meetings.
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After: Our affected upstream provider has identified the issue and is in the process of deploying mitigations.
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After: Our affected upstream provider has deployed mitigations and we are now observing bots joining meetings at normal rates. We will continue to monitor for stability.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Bots failing to join calls (this change) Grain Recorder bots could not join meetings during a critical incident from 2025-07-28 13:21 UTC to 2025-07-28 16:47 UTC, lasting 3 h 26 min. An affected upstream provider deployed mitigations; Grain reported bots joining at normal rates by 07-28 14:11 UTC and later marked the incident resolved. | Major incident |