# Grain: Critical incident: Bots failing to join calls

**Summary:** Grain Recorder bots could not join meetings during a critical incident from 2025-07-28 13:21 UTC to 2025-07-28 16:47 UTC, lasting 3 h 26 min. An affected upstream provider deployed mitigations; Grain reported bots joining at normal rates by 07-28 14:11 UTC and later marked the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-28 13:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r2jhjqd721bg](https://stspg.io/r2jhjqd721bg)
- [Company: Grain](https://rewindex.com/company/grain.md)
- Versions: before (none: first archived) → after incident\_version:20/b11pn2b9312s@4756cbf8f719
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bots failing to join calls
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-28 13:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-28 16:47 UTC
```

**6. Added: Affected components**

```diff
+ Grain Recorder
```

**7. Added: Update** (investigating) · 2025-07-28 13:21 UTC

```diff
+ We are currently investigating an issue that is causing bots to be unable to join meetings.
```

**8. Added: Update** (identified) · 2025-07-28 13:25 UTC

```diff
+ Our affected upstream provider has identified the issue and is in the process of deploying mitigations.
```

**9. Added: Update** (monitoring) · 2025-07-28 14:11 UTC

```diff
+ Our affected upstream provider has deployed mitigations and we are now observing bots joining meetings at normal rates. We will continue to monitor for stability.
```

**10. Added: Update** (resolved) · 2025-07-28 16:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-28 13:21 UTC | Critical incident: Bots failing to join calls (this change) | outage |

All Grain changes: [timeline](https://rewindex.com/company/grain/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i759fd7ff4ff7c1 · Markdown: https://rewindex.com/change/i759fd7ff4ff7c1.md · JSON: https://rewindex.com/api/v1/changes/i759fd7ff4ff7c1 · Generated 2026-10-18T02:54:44.215Z