Changes / Xero / ATO services may be unavailable
Xero: Major incident: ATO services may be unavailable
Summary
Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: ATO services may be unavailable
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-28 00:03 UTC
Before: not present
After: 2026-09-28 00:28 UTC
Before: not present
After: AU Payroll, Australia - Regional Products - AU Payroll, Australia - Regional Products - Tax Reporting - BAS, TPAR, Tax Reporting - BAS, TPAR
Before: not present
After: Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
Before: not present
After: The ATO has implemented a fix and we are currently monitoring the results.
Before: not present
After: The ATO has resolved their issue impacting customers trying to file tax returns from Xero.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: ATO services may be unavailable (this change) Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix. | Major incident |