# Xero: Major incident: ATO services may be unavailable

**Summary:** Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 00:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ldn6prm1d1st](https://stspg.io/ldn6prm1d1st)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/g368x0611hpg@fb93402e92f1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ATO services may be unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 00:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 00:28 UTC
```

**6. Added: Affected components**

```diff
+ AU Payroll, Australia - Regional Products - AU Payroll, Australia - Regional Products - Tax Reporting - BAS, TPAR, Tax Reporting - BAS, TPAR
```

**7. Added: Update** (identified) · 2026-09-28 00:03 UTC

```diff
+ Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
```

**8. Added: Update** (monitoring) · 2026-09-28 00:18 UTC

```diff
+ The ATO has implemented a fix and we are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-09-28 00:28 UTC

```diff
+ The ATO has resolved their issue impacting customers trying to file tax returns from Xero.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 00:03 UTC | Major incident: ATO services may be unavailable (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i69068c70702aec · Markdown: https://rewindex.com/change/i69068c70702aec.md · JSON: https://rewindex.com/api/v1/changes/i69068c70702aec · Generated 2026-10-18T01:30:04.947Z