Changes / Buffer / Issues with Buffer fully loading
Buffer: Major incident: Issues with Buffer fully loading
Summary
Buffer reported a major incident where the app opened but accounts did not fully load, disrupting normal access. It started at 2026-09-25 14:44 UTC and was resolved at 2026-09-25 16:04 UTC, lasting 1 h 20 min; Buffer said it fixed the core loading issue but did not specify the cause.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues with Buffer fully loading
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After: major
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After: resolved
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After: 2026-09-25 14:44 UTC
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After: 2026-09-25 16:04 UTC
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After: We're currently investigating an issue where Buffer is able to be opened, but it is not able to fully load an entire account. We have spotted an underlying error and we're working on getting to the core of the issue.
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After: Our team has identified the cause and is implementing a fix to restore normal access. We’re sorry for the disruption and appreciate your patience.
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After: We've resolved the core issue affecting the loading of a Buffer account. Everything should be working as expected once again.
We'll continue to monitor to ensure stability and will mark this as fully resolved once we are confident.
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After: This incident is now fully resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issues with Buffer fully loading (this change) Buffer reported a major incident where the app opened but accounts did not fully load, disrupting normal access. It started at 2026-09-25 14:44 UTC and was resolved at 2026-09-25 16:04 UTC, lasting 1 h 20 min; Buffer said it fixed the core loading issue but did not specify the cause. | Major incident |