Changes / Salesloft / Drift users unable to see data once logged in the platform
Salesloft: Major incident: Drift users unable to see data once logged in the platform
Summary
Some Drift customers could not see conversations and playbooks after logging in during a major outage starting 2026-09-28 19:06 UTC. Salesloft reported a fix and monitoring at 09-28 22:00 UTC, then confirmed resolution at 2026-09-29 14:39 UTC; the incident lasted 19 h 33 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Drift users unable to see data once logged in the platform
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-28 19:06 UTC
Before: not present
After: 2026-09-29 14:39 UTC
Before: not present
After: Some customers may not seeing their data as conversations, playbooks once logged in the Drift platform.
Our engineering team is actively investigating.
Before: not present
After: Our engineering teams have resolved the issue and we are monitoring the fix.
Before: not present
After: We have confirmed the issue has been resolved for the impacted users.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Drift users unable to see data once logged in the platform (this change) Some Drift customers could not see conversations and playbooks after logging in during a major outage starting 2026-09-28 19:06 UTC. Salesloft reported a fix and monitoring at 09-28 22:00 UTC, then confirmed resolution at 2026-09-29 14:39 UTC; the incident lasted 19 h 33 min. | Major incident |
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