Companies / Salesloft / incidents
Salesloft: Drift users unable to see data once logged in the platform
Some Drift customers could not see conversations and playbooks after logging in during a major outage starting 2026-09-28 19:06 UTC. Salesloft reported a fix and monitoring at 09-28 22:00 UTC, then confirmed resolution at 2026-09-29 14:39 UTC; the incident lasted 19 h 33 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Drift
Timeline of updates
- investigating
Some customers may not seeing their data as conversations, playbooks once logged in the Drift platform. Our engineering team is actively investigating.
- monitoring
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved
We have confirmed the issue has been resolved for the impacted users.
Rewindex changes for this incident
- Major incident: Drift users unable to see data once logged in the platform 2026-09-28 19:06 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.salesloft.com (opens in new tab). Salesloft profile · Recent Salesloft incidents · Markdown · JSON