# Salesloft: Drift users unable to see data once logged in the platform

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-28 19:06 UTC · Resolved: 2026-09-29 14:39 UTC · Duration: 20 h
- Updates: 3 · Affected components: Drift
- [Vendor status page: https://status.salesloft.com/incidents/01M3MPJ676TTFRV0WYFM11SHTF](https://status.salesloft.com/incidents/01M3MPJ676TTFRV0WYFM11SHTF)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)

## Summary

Some Drift customers could not see conversations and playbooks after logging in during a major outage starting 2026-09-28 19:06 UTC. Salesloft reported a fix and monitoring at 09-28 22:00 UTC, then confirmed resolution at 2026-09-29 14:39 UTC; the incident lasted 19 h 33 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-28 19:06 UTC: Some customers may not seeing their data as conversations, playbooks once logged in the Drift platform.  Our engineering team is actively investigating.
- **monitoring** 2026-09-28 22:00 UTC: Our engineering teams have resolved the issue and we are monitoring the fix.
- **resolved** 2026-09-29 14:39 UTC: We have confirmed the issue has been resolved for the impacted users.

## Rewindex changes for this incident

- 2026-09-28 19:06 UTC: [Major incident: Drift users unable to see data once logged in the platform](https://rewindex.com/change/i5b838a0e298ec9.md)


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Canonical: https://rewindex.com/company/salesloft/incidents/01M3MPJ676TTFRV0WYFM11SHTF · Markdown: https://rewindex.com/company/salesloft/incidents/01M3MPJ676TTFRV0WYFM11SHTF.md · JSON: https://rewindex.com/api/v1/companies/salesloft/incidents/01M3MPJ676TTFRV0WYFM11SHTF · Generated 2026-10-18T10:39:29.455Z