# Salesloft: Major incident: Drift users unable to see data once logged in the platform

**Summary:** Some Drift customers could not see conversations and playbooks after logging in during a major outage starting 2026-09-28 19:06 UTC. Salesloft reported a fix and monitoring at 09-28 22:00 UTC, then confirmed resolution at 2026-09-29 14:39 UTC; the incident lasted 19 h 33 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 19:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.salesloft.com/incidents/01M3MPJ676TTFRV0WYFM11SHTF](https://status.salesloft.com/incidents/01M3MPJ676TTFRV0WYFM11SHTF)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)
- Versions: before (none: first archived) → after incident\_version:256/01M3MPJ676TTFRV0WYFM11SHTF@954c6839063e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Drift users unable to see data once logged in the platform
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 19:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 14:39 UTC
```

**6. Added: Update** (investigating) · 2026-09-28 19:06 UTC

```diff
+ Some customers may not seeing their data as conversations, playbooks once logged in the Drift platform.  Our engineering team is actively investigating.
```

**7. Added: Update** (monitoring) · 2026-09-28 22:00 UTC

```diff
+ Our engineering teams have resolved the issue and we are monitoring the fix.
```

**8. Added: Update** (resolved) · 2026-09-29 14:39 UTC

```diff
+ We have confirmed the issue has been resolved for the impacted users.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 19:06 UTC | Major incident: Drift users unable to see data once logged in the platform (this change) | outage |

All Salesloft changes: [timeline](https://rewindex.com/company/salesloft/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5b838a0e298ec9 · Markdown: https://rewindex.com/change/i5b838a0e298ec9.md · JSON: https://rewindex.com/api/v1/changes/i5b838a0e298ec9 · Generated 2026-10-18T00:39:32.212Z