Changes / Substack / Substack Availability Issues

Substack: Major incident: Substack Availability Issues

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 84%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Substack Availability Issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-02-11 14:24 UTC
AddedResolved time#5
Before: not present
After: 2026-02-11 15:45 UTC
AddedAffected components#6
Before: not present
After: Substack.com, Substack publications, Writer dashboards
AddedUpdateinvestigating#7
Before: not present
After: We are investigating an issue loading substack.com
AddedUpdateidentified#8
Before: not present
After: We've identified the issue and are deploying changes to address.
AddedUpdateidentified#9
Before: not present
After: We are continuing to work to restore service. Currently all Substack clients and services are experiencing elevated error rates and degraded performance.
AddedUpdateidentified#10
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#11
Before: not present
After: We have deployed a fix and are continuing to see recovery.
AddedUpdatemonitoring#12
Before: not present
After: All Substack services have been restored and error rates and latency have returned to normal levels. Our team is continuing to monitor.
AddedUpdateresolved#13
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Substack Availability Issues (this change)Major incident

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