# Substack: Major incident: Substack Availability Issues

**Summary:** Substack reported a major outage affecting Substack.com, Substack publications and Writer dashboards, with loading issues starting at 2026-02-11 14:24 UTC. A fix was deployed, and services, error rates and latency returned to normal by 15:15 UTC; the incident was resolved at 2026-02-11 15:45 UTC, lasting 1 h 21 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-11 14:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0h222jptznp1](https://stspg.io/0h222jptznp1)
- [Company: Substack](https://rewindex.com/company/substack.md)
- Versions: before (none: first archived) → after incident\_version:261/zbyn7v3kv83l@482d11b5fcc2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Substack Availability Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-11 14:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-11 15:45 UTC
```

**6. Added: Affected components**

```diff
+ Substack.com, Substack publications, Writer dashboards
```

**7. Added: Update** (investigating) · 2026-02-11 14:24 UTC

```diff
+ We are investigating an issue loading substack.com
```

**8. Added: Update** (identified) · 2026-02-11 14:41 UTC

```diff
+ We've identified the issue and are deploying changes to address.
```

**9. Added: Update** (identified) · 2026-02-11 14:53 UTC

```diff
+ We are continuing to work to restore service. Currently all Substack clients and services are experiencing elevated error rates and degraded performance.
```

**10. Added: Update** (identified) · 2026-02-11 14:57 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (identified) · 2026-02-11 15:10 UTC

```diff
+ We have deployed a fix and are continuing to see recovery.
```

**12. Added: Update** (monitoring) · 2026-02-11 15:15 UTC

```diff
+ All Substack services have been restored and error rates and latency have returned to normal levels. Our team is continuing to monitor.
```

**13. Added: Update** (resolved) · 2026-02-11 15:45 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-11 14:24 UTC | Major incident: Substack Availability Issues (this change) | outage |

All Substack changes: [timeline](https://rewindex.com/company/substack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i56fb04f3ca46b4 · Markdown: https://rewindex.com/change/i56fb04f3ca46b4.md · JSON: https://rewindex.com/api/v1/changes/i56fb04f3ca46b4 · Generated 2026-10-18T00:38:39.870Z