Changes / Elastic Cloud / Metering issue with Elastic Cloud Hosted Deployments
Elastic Cloud: Major incident: Metering issue with Elastic Cloud Hosted Deployments
Summary
Elastic Cloud reported a major Instance Capacity metering issue affecting a small number of Hosted Deployments customers, starting 2026-07-21 14:24 UTC and lasting 32 h 50 min. Resolved at 2026-07-22 23:14 UTC, all metering errors were corrected, and Elastic said it would issue refunds to affected customers.
Machine-written from the diff below (Sol; type: incident other). Check the diff before relying on it.
What changed
Before: not present
After: Metering issue with Elastic Cloud Hosted Deployments
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-21 14:24 UTC
Before: not present
After: 2026-07-22 23:14 UTC
Before: not present
After: We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.
We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
Before: not present
After: We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary.
We'll provide another update when new information is available.
Before: not present
After: We are still investigating the metering issue impacting a small number of customers.
We'll provide a further update when new information is available.
Before: not present
After: All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Metering issue with Elastic Cloud Hosted Deployments (this change) Elastic Cloud reported a major Instance Capacity metering issue affecting a small number of Hosted Deployments customers, starting 2026-07-21 14:24 UTC and lasting 32 h 50 min. Resolved at 2026-07-22 23:14 UTC, all metering errors were corrected, and Elastic said it would issue refunds to affected customers. | Major incident |
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