# Elastic Cloud: Major incident: Metering issue with Elastic Cloud Hosted Deployments

**Summary:** Elastic Cloud reported a major Instance Capacity metering issue affecting a small number of Hosted Deployments customers, starting 2026-07-21 14:24 UTC and lasting 32 h 50 min. Resolved at 2026-07-22 23:14 UTC, all metering errors were corrected, and Elastic said it would issue refunds to affected customers. _(machine-written, sol)_
- Kind: Major incident · Label: other (model (Jev))
- Changed: 2026-07-21 14:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/drr3n7snbrxp](https://stspg.io/drr3n7snbrxp)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/smjrp2sp71md@4b242158c423
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Metering issue with Elastic Cloud Hosted Deployments
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 14:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-22 23:14 UTC
```

**6. Added: Update** (investigating) · 2026-07-21 14:24 UTC

```diff
+ We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.  We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
```

**7. Added: Update** (investigating) · 2026-07-21 23:15 UTC

```diff
+ We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.
```

**8. Added: Update** (investigating) · 2026-07-22 10:49 UTC

```diff
+ We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.
```

**9. Added: Update** (resolved) · 2026-07-22 23:14 UTC

```diff
+ All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 14:24 UTC | Major incident: Metering issue with Elastic Cloud Hosted Deployments (this change) | other |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i454271677a8bab · Markdown: https://rewindex.com/change/i454271677a8bab.md · JSON: https://rewindex.com/api/v1/changes/i454271677a8bab · Generated 2026-10-18T02:55:38.330Z