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Elastic Cloud: Metering issue with Elastic Cloud Hosted Deployments
Elastic Cloud reported a major Instance Capacity metering issue affecting a small number of Hosted Deployments customers, starting 2026-07-21 14:24 UTC and lasting 32 h 50 min. Resolved at 2026-07-22 23:14 UTC, all metering errors were corrected, and Elastic said it would issue refunds to affected customers.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
- investigating
We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.
- investigating
We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.
- resolved
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
Rewindex changes for this incident
- Major incident: Metering issue with Elastic Cloud Hosted Deployments 2026-07-21 14:24 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON