# Elastic Cloud: Metering issue with Elastic Cloud Hosted Deployments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-21 14:24 UTC · Resolved: 2026-07-22 23:14 UTC · Duration: 33 h
- Updates: 4
- [Vendor status page: https://stspg.io/drr3n7snbrxp](https://stspg.io/drr3n7snbrxp)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major Instance Capacity metering issue affecting a small number of Hosted Deployments customers, starting 2026-07-21 14:24 UTC and lasting 32 h 50 min. Resolved at 2026-07-22 23:14 UTC, all metering errors were corrected, and Elastic said it would issue refunds to affected customers. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-21 14:24 UTC: We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.  We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
- **investigating** 2026-07-21 23:15 UTC: We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.
- **investigating** 2026-07-22 10:49 UTC: We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.
- **resolved** 2026-07-22 23:14 UTC: All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.

## Rewindex changes for this incident

- 2026-07-21 14:24 UTC: [Major incident: Metering issue with Elastic Cloud Hosted Deployments](https://rewindex.com/change/i454271677a8bab.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/smjrp2sp71md · Markdown: https://rewindex.com/company/elastic-cloud/incidents/smjrp2sp71md.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/smjrp2sp71md · Generated 2026-10-18T10:31:12.803Z