ChangesPrismaAccelerate incident impacting the eu-central-1 region
Prisma: Major incident: Accelerate incident impacting the eu-central-1 region
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Prisma removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Accelerate incident impacting the eu-central-1 region
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-17 13:03 UTC
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After: 2026-07-17 16:54 UTC
Before: not present
After: Prisma Accelerate
Before: not present
After: Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region.
Affected users: allocations of new query engines in eu-central-1
Root cause: upstream service provider disruption
Workarounds: none
Before: not present
After: We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.
Before: not present
After: We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.
Before: not present
After: We are continuing to observe successful traffic from Accelerate. This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Friday, July 17
1 incident change
- MajorMajor incident
Accelerate incident impacting the eu-central-1 regionthis change