# Prisma: Major incident: Accelerate incident impacting the eu-central-1 region

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-17 13:03 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/4lq8c7s8xcjt](https://stspg.io/4lq8c7s8xcjt)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/7xmy2jdkvsq9@4ddc34f4cfb7
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate incident impacting the eu-central-1 region](https://rewindex.com/company/prisma/incidents/7xmy2jdkvsq9.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate incident impacting the eu-central-1 region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-17 13:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-17 16:54 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (investigating) · 2026-07-17 13:03 UTC

```diff
+ Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region. Affected users: allocations of new query engines in eu-central-1 Root cause: upstream service provider disruption Workarounds: none
```

**8. Added: Update** (investigating) · 2026-07-17 15:13 UTC

```diff
+ We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.
```

**9. Added: Update** (monitoring) · 2026-07-17 16:16 UTC

```diff
+ We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.
```

**10. Added: Update** (resolved) · 2026-07-17 16:54 UTC

```diff
+ We are continuing to observe successful traffic from Accelerate. This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-17 13:03 UTC | Major incident: Accelerate incident impacting the eu-central-1 region (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i43bcfcd8b3bc11 · Markdown: https://rewindex.com/change/i43bcfcd8b3bc11.md · JSON: https://rewindex.com/api/v1/changes/i43bcfcd8b3bc11 · Generated 2026-10-19T23:13:07.232Z