Changes / 1Password / Contact and Sales Forms Returning Errors to Users

1Password: Major incident: Contact and Sales Forms Returning Errors to Users

Summary

1Password reported a major outage affecting Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM forms, causing timeouts or errors. It lasted 2 h 20 min, from 2025-09-18 14:48 UTC to 2025-09-18 17:08 UTC. A provider deployed a fix, and error rates returned to normal.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Contact and Sales Forms Returning Errors to Users
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-18 14:48 UTC
AddedResolved time#5
Before: not present
After: 2025-09-18 17:08 UTC
AddedAffected components#6
Before: not present
After: 1Password.com website, Canada - 1Password.com website, Enterprise - 1Password.com website, Europe - 1Password.com website, USA/Global - 1Password.com website
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.
AddedUpdateidentified#8
Before: not present
After: We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.
AddedUpdateresolved#9
Before: not present
After: Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Contact and Sales Forms Returning Errors to Users (this change)
1Password reported a major outage affecting Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM forms, causing timeouts or errors. It lasted 2 h 20 min, from 2025-09-18 14:48 UTC to 2025-09-18 17:08 UTC. A provider deployed a fix, and error rates returned to normal.
Major incident

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