# 1Password: Major incident: Contact and Sales Forms Returning Errors to Users

**Summary:** 1Password reported a major outage affecting Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM forms, causing timeouts or errors. It lasted 2 h 20 min, from 2025-09-18 14:48 UTC to 2025-09-18 17:08 UTC. A provider deployed a fix, and error rates returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-18 14:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vvvmctx88rsm](https://stspg.io/vvvmctx88rsm)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/8n6r8rttnbvd@913abb8487b9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Contact and Sales Forms Returning Errors to Users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-18 14:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-18 17:08 UTC
```

**6. Added: Affected components**

```diff
+ 1Password.com website, Canada - 1Password.com website, Enterprise - 1Password.com website, Europe - 1Password.com website, USA/Global - 1Password.com website
```

**7. Added: Update** (investigating) · 2025-09-18 14:48 UTC

```diff
+ We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.
```

**8. Added: Update** (identified) · 2025-09-18 16:01 UTC

```diff
+ We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.
```

**9. Added: Update** (resolved) · 2025-09-18 17:08 UTC

```diff
+ Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-18 14:48 UTC | Major incident: Contact and Sales Forms Returning Errors to Users (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i42e79b5c98d9dd · Markdown: https://rewindex.com/change/i42e79b5c98d9dd.md · JSON: https://rewindex.com/api/v1/changes/i42e79b5c98d9dd · Generated 2026-10-18T02:28:40.123Z