Companies / 1Password / incidents
1Password: Contact and Sales Forms Returning Errors to Users
1Password reported a major outage affecting Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM forms, causing timeouts or errors. It lasted 2 h 20 min, from 2025-09-18 14:48 UTC to 2025-09-18 17:08 UTC. A provider deployed a fix, and error rates returned to normal.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: 1Password.com websiteEurope - 1Password.com website1Password.com websiteCanada - 1Password.com website1Password.com websiteUSA/Global - 1Password.com website1Password.com websiteEnterprise - 1Password.com website
Timeline of updates
- investigating
We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.
- identified
We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.
- resolved
Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.
Rewindex changes for this incident
- Major incident: Contact and Sales Forms Returning Errors to Users 2025-09-18 14:48 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). 1Password profile · Recent 1Password incidents · Markdown · JSON