# 1Password: Contact and Sales Forms Returning Errors to Users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-18 14:48 UTC · Resolved: 2025-09-18 17:08 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: 1Password.com website, Europe - 1Password.com website, 1Password.com website, Canada - 1Password.com website, 1Password.com website, USA/Global - 1Password.com website, 1Password.com website, Enterprise - 1Password.com website
- [Vendor status page: https://stspg.io/vvvmctx88rsm](https://stspg.io/vvvmctx88rsm)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

1Password reported a major outage affecting Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM forms, causing timeouts or errors. It lasted 2 h 20 min, from 2025-09-18 14:48 UTC to 2025-09-18 17:08 UTC. A provider deployed a fix, and error rates returned to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-18 14:48 UTC: We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.
- **identified** 2025-09-18 16:01 UTC: We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.
- **resolved** 2025-09-18 17:08 UTC: Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.

## Rewindex changes for this incident

- 2025-09-18 14:48 UTC: [Major incident: Contact and Sales Forms Returning Errors to Users](https://rewindex.com/change/i42e79b5c98d9dd.md)


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Canonical: https://rewindex.com/company/1password/incidents/8n6r8rttnbvd · Markdown: https://rewindex.com/company/1password/incidents/8n6r8rttnbvd.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/8n6r8rttnbvd · Generated 2026-10-18T09:46:09.825Z