Changes / Render / Some users enrolled in 2FA are experiencing login issues
Render: Major incident: Some users enrolled in 2FA are experiencing login issues
Summary
Some users enrolled in 2FA experienced login loops accessing the Render Dashboard in a major-impact incident starting 2026-07-15 21:50 UTC. Render implemented a fix at 22:06 UTC and marked the incident resolved at 22:56 UTC; the computed duration was 1 h 5 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users enrolled in 2FA are experiencing login issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-15 21:50 UTC
Before: not present
After: 2026-07-15 22:56 UTC
Before: not present
After: Render Dashboard
Before: not present
After: Some users enrolled in 2FA report login loops when attempting to access the Render dashboard. We're investigating.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users enrolled in 2FA are experiencing login issues (this change) Some users enrolled in 2FA experienced login loops accessing the Render Dashboard in a major-impact incident starting 2026-07-15 21:50 UTC. Render implemented a fix at 22:06 UTC and marked the incident resolved at 22:56 UTC; the computed duration was 1 h 5 min. | Major incident |