# Render: Major incident: Some users enrolled in 2FA are experiencing login issues

**Summary:** Some users enrolled in 2FA experienced login loops accessing the Render Dashboard in a major-impact incident starting 2026-07-15 21:50 UTC. Render implemented a fix at 22:06 UTC and marked the incident resolved at 22:56 UTC; the computed duration was 1 h 5 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-15 21:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s6l5h6ncd1z3](https://stspg.io/s6l5h6ncd1z3)
- [Company: Render](https://rewindex.com/company/render.md)
- Versions: before (none: first archived) → after incident\_version:203/g5pxvwbgfsvf@6e5735a1b85c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users enrolled in 2FA are experiencing login issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-15 21:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-15 22:56 UTC
```

**6. Added: Affected components**

```diff
+ Render Dashboard
```

**7. Added: Update** (investigating) · 2026-07-15 21:50 UTC

```diff
+ Some users enrolled in 2FA report login loops when attempting to access the Render dashboard. We're investigating.
```

**8. Added: Update** (identified) · 2026-07-15 21:55 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-07-15 22:06 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-07-15 22:56 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-15 21:50 UTC | Major incident: Some users enrolled in 2FA are experiencing login issues (this change) | outage |

All Render changes: [timeline](https://rewindex.com/company/render/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3eee607ec9c023 · Markdown: https://rewindex.com/change/i3eee607ec9c023.md · JSON: https://rewindex.com/api/v1/changes/i3eee607ec9c023 · Generated 2026-10-18T02:28:08.536Z