Changes / Wix / RESOLVED: Certain Sites Experiencing Server Error

Wix: Major incident: RESOLVED: Certain Sites Experiencing Server Error

Summary

Certain Wix live sites failed to open, displaying “the server encountered a temporary error,” in a major-impact outage from 2025-08-18 07:42 UTC to 2025-08-18 14:29 UTC, lasting 6 h 47 min. Engineers implemented a fix at 12:43 UTC, and Wix subsequently confirmed resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: RESOLVED: Certain Sites Experiencing Server Error
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-18 07:42 UTC
AddedResolved time#5
Before: not present
After: 2025-08-18 14:29 UTC
AddedAffected components#6
Before: not present
After: Site Loading, Site Loading - Site Loading
AddedUpdateinvestigating#7
Before: not present
After: We are seeing "the server encountered a temporary error" when trying to open certain live sites.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate the issue related to a server error displaying on certain live sites.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented by our engineers and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: RESOLVED: Certain Sites Experiencing Server Error (this change)
Certain Wix live sites failed to open, displaying “the server encountered a temporary error,” in a major-impact outage from 2025-08-18 07:42 UTC to 2025-08-18 14:29 UTC, lasting 6 h 47 min. Engineers implemented a fix at 12:43 UTC, and Wix subsequently confirmed resolution.
Major incident

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